Tenants

Thank you for being one of our tenants! We want to make sure you are comfortable and happy living with us. Please ensure that you have turned utilities on in your name as soon as possible after moving in. You can pay your rent online as well as report maintenance requests.

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Move In/Move Out Process

Our professional staff will work with you when you first move in. We will walk through the property with you, taking pictures and testing systems to make sure that everything is working as expected. We will also explain how to submit work orders and what is expected during semi annual inspections as well as the move out process.

When you are ready to move out of a Cox Real Estate managed rental house there are several items to take note of. It is our goal to return 100% of your security deposit when you move out. However, that is not up to us, rather it is up to you. In your lease you agreed to surrender possession of your home back to us in as good condition as the you got it, less reasonable wear and tear, and reimburse us for any repairs or maintenance that may be necessary.

First, we require a 30-day written notice of the exact date that you will be vacating the property. This notice can be mailed to us, sent as a text message, or submitted via the Tenant Portal. As a courtesy after you give us notice we also ask that you call us so we can discuss and review this move out process.

Second, if you are moving out mid month we do require you to pay for the entire month. If you are not in a lease and you follow all the provisions of the move out we will prorate your rent and refund the difference.

Third, you will need to return the unit in the same condition you rented it in (reasonable wear and tear is understood). This means that you patch and touch up paint any holes, you have cleaned the unit (including washing down walls, cleaning windows, removing all personal belongings, cleaning the fridge, vacuuming and sweeping), changed air filter(s), replaced smoke alarm batteries and have had the carpets professionally cleaned.

Fourth, you must leave utilities on in your name for at least 4-days after your last day in the unit. This is to allow time for the utility departments to get a final reading from you and then to switch them into the name of the owner, or new tenant.

Fifth, we will schedule a move out inspection where we will go through the unit with you, taking pictures and testing equipment. These will be compared with the pictures taken during the move in inspection.

If a single roommate is moving out and the rest of the roommates are staying the process is a little different.
The leaving roommate needs to contact us via text and let us know they are moving out. We will schedule a phone call to discuss why.
We will need each of the remaining roommates to sign a “Roommate Swap Addendum” which authorizes us to release the leaving roommate from the lease. The leaving roommate also releases any and all claim to the security deposit and assigns it to a the remaining roommates. (this same form is used if a new roommate is added to the lease). We will do a quick inspection of the unit as part of the signing of this roommate swap addendum. There is a $100 “Lease Change Fee” charged as part of the Roommate Swap Addendum plus application fees.

Effective November 1, 2020, if you are applying to live in a unit with roommates please note that you must have a minimum of 1-year history living together. Also please note that ALL ROOMATES must either renew or move out after the lease term is completed. If a roommate moves out during a lease, the remaining residents will need to prove that they can pay the rent in full or move out as well. (Terminating the lease early will result in a lease termination fee).


It is our goal to return 100% of your security deposit when you move out. However, that is not up to us, rather it is up to you. In your lease you agreed to surrender possession of your home back to us in as good condition as the you got it, less reasonable wear and tear, and reimburse us for any repairs or maintenance that may be necessary.

Pay Rent Online

Did you know that you can pay your rent online? It’s fast, easy, and secure, so why wait? Below, you’ll find some information on how to get started.

Benefits

Once you’ve signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamp or drive to us to drop off rent!

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

Build Positive Credit

We are an Experian RentBureau partner. This means we report positive rental payment history, not just negative rental payment information like many other property management companies.
     Download a Brochure and Learn More about RentBureau.

Want a free copy of your Experian RentBureau report? Call 1-877-704-4519 or request it by mail.

Automatic Air Filter Shipment

Did you know that by regularly changing your air filters you will improve the air quality in your home, prolong the life of your HVAC system, and see an average of 5-15% reduction in your heating and cooling costs?

All move ins and lease renewals after August 15, 2020, are automatically enrolled in a monthly air filter program. You’ll receive the exact quantity and correct size filters required for your home delivered right to your home. This will ensure that you are in compliance with your lease. These filters are high quality Pleated MERV (minimum efficiency reporting value) 8. This is a $20 monthly fee that is added on your monthly rent.

How to change your Air Filters video